Legal

Rental Agreement and Liability Release

By checking the agreement box at checkout, submitting a reservation, or accepting delivery of our equipment, you ("Customer," "you") agree to all terms below. If you do not agree, do not accept delivery.

1. Equipment and Parties

We rent reusable moving bins and related equipment. A standard rental includes twenty (20) heavy-duty 27-gallon bins with attached lids and one (1) rolling dolly (together, the "Equipment"). The Equipment is sanitized before every rental and remains our property at all times. This Agreement covers rental of Equipment only. We do not pack, load, unload, transport, or move any belongings, and we never handle your property. You and anyone assisting you are solely responsible for all packing, loading, lifting, and transport.

2. Rental Term and Pricing

• 7-Day Package: $129. Rental term begins on the delivery date and ends on the scheduled pickup date, 7 days later.
• 14-Day Package: $179. Same structure, 14 days.
• Extension: $59 per additional week, available on request before your scheduled pickup date, subject to Equipment availability.
• Holdover: Equipment kept past the scheduled pickup date without an approved extension continues to rent at $15 per day until returned to our possession or paid for as unreturned Equipment under Section 6. Holdover charges are rental charges for your continued possession and use of the Equipment, not a penalty.

3. Reservation Deposit and Cancellation

A $25 Reservation Deposit is required to hold your delivery date. The deposit is applied in full toward your rental total.

The deposit compensates us for reserving Equipment and a delivery window for you, declining other bookings for that inventory, and administrative costs of scheduling. Because our actual loss from a cancellation is impracticable to calculate precisely, you and we agree the deposit amount is a reasonable estimate of that loss and shall be presumed to be the damages we sustain from a cancellation, as permitted by California Civil Code section 1671(d).

• Cancel or reschedule 48 hours or more before your delivery window: full refund of the deposit, or credit toward a new date, your choice.
• Cancel less than 48 hours before your delivery window: the deposit is retained as our agreed damages described above.
• We cancel for any reason: full refund of the deposit, always.

4. Delivery and Pickup

• Delivery and pickup are included free within 15 miles of our service origin point in Menifee. Addresses 16 to 25 miles away pay a flat $29 delivery fee covering both delivery and pickup. Addresses beyond 25 miles pay $1.25 per mile beyond 25 miles, quoted before booking is confirmed.
• You (or an adult 18 or older you authorize) must be present at delivery and pickup, and must provide safe, reasonable access to the delivery location.
• Failed pickup: if we arrive during your scheduled pickup window and cannot retrieve the Equipment (no access, Equipment not ready, nobody present), a $35 trip fee applies to cover our actual travel and labor cost, and holdover rent under Section 2 continues until a completed pickup.
• Count and condition of Equipment will be confirmed at delivery. Report any discrepancy within 24 hours of delivery by email or text; otherwise the delivered count and condition are deemed accepted.

5. Customer Responsibilities and Prohibited Uses

You agree to:

1. Use the Equipment only for packing, storing, and moving household or office goods.
2. Not load any bin beyond 100 pounds, the manufacturer's maximum rated capacity, with weight evenly distributed. For safe lifting, we recommend keeping loaded bins under 50 pounds.
3. Not place in any bin: hazardous materials, flammables, liquids, perishable food, animals, illegal items, or anything that leaks, stains, or produces odor.
4. Not write on, paint, drill, modify, or affix permanent labels or adhesives to the Equipment. Painter's tape and removable labels are fine.
5. Return the Equipment empty, wiped clean of debris, and in the condition received, normal wear excepted.
6. Keep the Equipment at the delivery address (or the new address you provided for pickup) and not sublease, lend, sell, or abandon it.
7. Supervise any children or pets around the Equipment, particularly the dolly.

6. Fees and Replacement Charges

All amounts below reflect our actual or reasonably estimated costs to replace, repair, or remediate. They are not penalties.

"Damaged beyond use" means cracked, warped, burned, contaminated, or structurally compromised such that the item cannot be safely re-rented. Normal scuffs and surface wear are expected and never charged. If Equipment is returned within 14 days after being charged as unreturned, we will refund the replacement charge less holdover rent and any trip fees actually incurred.

7. Payment Authorization

You authorize us to charge the payment method you provided at booking for: (a) the rental balance due; (b) delivery fees under Section 4; (c) extension and holdover rent under Section 2; and (d) fees and replacement charges under Section 6 that you actually incur.

Before charging any amount under Section 6, we will send you an itemized written notice (email or text) describing the charge, with photographs where applicable, at least 3 days before the charge is processed. You may dispute any charge within that window by replying with your reasons, and we will review in good faith before charging. This authorization remains in effect until all Equipment is returned and all amounts due are paid.

8. Liability Release and Assumption of Risk

Read this section carefully. It limits your legal rights.

a. Assumption of risk. Moving involves inherent risks, including lifting heavy loads, muscle strain and other injury, pinched fingers, dropped bins, shifting or tipping loads, and dolly movement on slopes and uneven surfaces. You voluntarily assume all risks arising from your use of the Equipment, whether or not listed here.

b. Sole responsibility for packing and moving. We deliver and pick up empty Equipment only. You are solely responsible for how the Equipment is packed, stacked, loaded, secured, transported, and unloaded, and for the safety of anyone who assists you.

c. Release.To the fullest extent permitted by law, you release Pack 'n' Roll Bins and its owner from all claims, demands, and causes of action arising from your use of the Equipment, including claims based on our ordinary negligence. This release does not extend to, and nothing in this Agreement limits liability for, gross negligence, willful misconduct, fraud, or violation of law, which cannot be waived under California law.

d. No liability for your belongings. We are not responsible for damage to items you place in or transport with the Equipment.

e. Property damage caused by us. This release does not cover damage we cause to your property during delivery or pickup through our own fault; report any such damage within 24 hours.

f. Indemnity. You will defend and hold us harmless from third-party claims arising from your use, loading, transport, or possession of the Equipment, except to the extent caused by our gross negligence or willful misconduct.

9. General Provisions

1. Governing law and venue. This Agreement is governed by California law. Any dispute will be resolved in the courts of Riverside County, California, including small claims court where eligible.
2. Severability. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the rest of this Agreement remains in full effect.
3. Entire agreement. This Agreement, together with your booking confirmation, is the entire agreement and replaces all prior discussions. Changes are valid only in writing.
4. Electronic agreement. Checking the consent box at checkout or accepting delivery constitutes your signature and agreement, per the California Uniform Electronic Transactions Act.
5. No waiver. Our decision not to enforce a provision on one occasion does not waive it for the future.
6. Assignment. You may not assign this Agreement. We may assign it in connection with a sale of the business.
7. Force majeure. Neither party is liable for delay caused by events beyond reasonable control (weather, road closures, emergencies); affected deliveries will be rescheduled at no charge.